Apparel Branders, guarantees to ship your merchandise on or before a specific date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
For "Bill Third Party" transactions, if the third party account number is incomplete, inaccurate, or invalid, all charges and fees, plus a $10 special handling fee, will be added to the final bill.
UPS Standard to Canada Rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be billed to the importer.
- Cancellations or Order Changes:
$45 plus all costs incurred by factory up to notice of cancellation or change. This may include artwork, die charges, labels and any production costs. All cancellations must be confirmed in writing.
- Claims, Adjustments and Returns:
If you have any problems with your order please contact customer service at 800-775-7227 within 5 days of receipt. Please have your order number available. We do not accept unauthorized returns. If necessary, we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Note: Refunds will require merchandise return. Blank merchandise returns will incur a 20% restocking fee.
- Check Returns:
In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.